2010 April 05 | Access 2 Knowledge

Every business has their prime time hours for business each day. At least most places can identify a certain time each day and days of the week where they get the majority of their business. Some places can do enough business outside their best hours of operations, to still turn a profit and it make it worth their extended business hours. A lot of these areas in the retail sector have noticed this too and they have went to a 24 hour a day business. Your business may not be ready to go to a 24 hour a day schedule, but how much extra business are you losing by closing your doors to customers each day?

There are some more professional ways a business can conduct their self after hours and stand a much better chance of retaining this business for the next day. Hiring a call center to take care of customers that call after business hours is a great place to start. This gives your customers or potential future customers a chance to speak with a live person and leave a detail message about why they were calling in. These professional call center services can relay these messages back to your employees the following business day and gives your company a chance to get back in touch with them as soon as possible. This is one of the better ways to benefit and get business done; while your typical business hours are over with for the day. Finding ways to maximize your business after hours and doing it for a cheaper cost; than keeping your own employees around to handle these after hour calls is a good idea for any small, medium, or large size company.

Before you run out and get an answering service in place for your current business, keep a few things in mind. Make sure the cost to hire a service like this is affordable, so it becomes a profit-making situation for your company. Also, be sure to check out the company you’re hiring and see if they have a list of clients that are currently using their services. Usually if you can see a few big names on their client list, you know they’re doing their job at a level that should meet your expectations for your own business. This is a great way to start conducting business after hours and for a cost that would be far less cheaper; than using your current employees to work these extended hours.

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Blogging, Marketing | admin April 5, 2010 |
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Doing Business After Hours

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